Going "airline" is this decade's "going postal."
I was close to "going airline" today at the Delta terminal in JFK Airport. Turns out the $500 airplane ticket I purchased on expedia.com was not for a "seat" on Delta flight 1823 from New York to Miami, but rather for a "reservation" for a chance at a seat. Turns out Delta overbooked my flight by an extra dozen passengers (and does so routinely for all their flights) without letting me know until I arrived at the gate...after I had checked my liquid-filled bag for a $15 fee. Turns out I lost the seat "lottery." Turns out Delta runs three flights a day from New York to Miami on the eve of spring break. Turns out Delta overbooked all its Miami flights. Turns out that your checked luggage can get on an overbooked flight...even when you can't. Turns out my luggage was in the company of another dozen or so bags that went on vacation without their owners. Turns out that when your luggage goes on vacation without you, you don't get your $15 back.
I was close to going postal...or rather, airline, on someone at Delta today. Instead, I wrote this post.
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2 comments:
Wow. What a horrible ordeal. Hope you ended getting a voucher from the airline!
I am happy to report that I just received a personal call from Delta Airlines, in response to a very straightforward and stern letter from me (with exhibits of costs incurred). Delta will be refunding me all my expenses. I also got an apology. Now I have to go out and buy myself a t-shirt that says: "I got screwed by Delta and all I got was my money back, and an apology. They couldn't even give me this lousy t-shirt."
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